Hermes say they are “unaware” of claims from leading Rangers fan media that Castore has dropped the courier service amid supporter complaints of delays and damage to their orders.
Mark Dingwall – the editor of the Follow, Follow forum and fanzine – made the claim on Twitter earlier in the week.
Castore sack Hermes as couriers.
More to follow.
— Mark Dingwall (@GrandmasterSuck) August 14, 2020
“We are unaware of this allegation,” reads a Hermes statement, emailed to Rangers News.
“Hermes does not have a contract with Castore but with its delivery partner, Seko and this relationship is ongoing.
“As previously stated there has been very few Issues regarding delivery of this kit with over 100,000 successfully delivered.”
Seko Logistics is also the Ibrox club’s official logistics partners [Rangers].
The claim from Hermes also comes after Castore sent an email to supporters explaining it was “regrettable” there were delays in supporters receiving packages.
As part of this communication, Castore also explained that an unnamed “third-party courier” encountered issues “outside Castore and the club’s control”, revealing they had now “appointed a new supplier”.
The Liverpool-based premium sportswear brand would then offer supporters whose orders were not completed this week full refunds and a £25 voucher for use in the Rangers Store or online.
“To date, over 100,000 packages have been successfully delivered to Rangers fans in over 35 countries across the globe since the partnership launched,” read the email.
“Castore were able to achieve this within a three-month window for design, manufacture and production, during a global pandemic, with industry-standard expected at a minimum 18 months.
“It is regrettable that not every supporter has received their package on time. Together, we have worked tirelessly to rectify any issues, with less than 3% of all orders being impacted.
“We recognise that this is still too high and acknowledge the disappointment and frustration.
“A third-party courier appointed to deliver a number of the packages unfortunately encountered issues outside Castore and the club’s control, which has left some supporters disappointed, as products did not arrive as expected.
“Castore has appointed a new supplier to deliver Rangers products in the expected manner.
“98% of products now been delivered to supporters as of today.
“Those whose original orders cannot be accommodated this week, will receive full refunds together with a £25 voucher, in order they can buy products directly from The Rangers Store or order online.”
Castore co-founder Tom Beahon has also conceded that the club’s retail partners had been “overawed” by the uptake by the “phenomenal” Rangers support.
The comments were made on BBC Radio 4 consumer talk show You & Yours, originally broadcast on Friday the 14th of August 2020.