Rangers are coming under fire from supporters and shareholders over a ticketing fiasco ahead of the Champions League defeat to Malmo.
On a disastrous night for Rangers, “significant numbers of supporters” were locked out of the ground due to ticketing issues.
These concerned the use of old smartcards for the updated tickets, the adoption of QR code scanners and a lack of staff at turnstiles or at the ticket office.
Rangers fans had travelled the length and breadth of the country to take in the match but plenty wound up disappointed due to the ticketing situation.
https://twitter.com/theboysof609/status/1425168150073589763
https://twitter.com/GerRambling/status/1425207546185388043
The situation was escalated by Club 1872 who released a statement on the matter calling for greater customer service and communication from the club.
The Ibrox fans group and shareholders also called on Managing Director Stewart Robertson to explain the situation to supporters.
“We have repeatedly raised issues with ticketing, customer service and communications with Rangers over the past two years,” reads an excerpt of the Club 1872 statement.
“We have raised major issues with the functionality and complexity of the ticketing system, the club’s failure to communicate important ticketing information directly to season ticket holders and the confusing way in which the various club digital platforms interact.
“We would ask Managing Director, Stewart Robertson to communicate with supporters clearly, and as a matter of urgency, and explain why so many of them were locked out of Ibrox last night.
“We would also like to hear, in detail, what the club is doing to improve its customer service, which has been extremely poor for some time and appears to be getting worse rather than better.
“He has personally made various statements over the past couple of years on improvements to customer service and communication, neither of which have been improved to any suitable standard.”
The statement also goes into detail regarding a lack of communication from the ticket office and Rangers SLO regarding the attendance of Erskine veterans to the match.
Club 1872 claim they spent two days trying to contact the club but “heard nothing back and they (veterans) were unable to attend”.
The first Champions League clash at Ibrox for over a decade was a catastrophe on and off the field which could yet cause further damage to the side in the weeks to come.
