Rangers SLO Greg Marshall has apologised to supporters on Twitter who are unhappy about their faces not appearing on the fan mosaic inside Ibrox.
With matches currently taking place behind-closed-doors, Rangers followed in the footsteps of many Premier League clubs by offering fans the chance to have their photographs displayed in the stands.
On Thursday morning, Rangers photographer Luke Nickerson posted a thread of images of the mosaic currently on display at Ibrox, leading to something of a backlash from supporters who couldn’t place themselves.
Fan Mosaic 📸 (1/3) pic.twitter.com/6Jt00Xr9w6
— Luke Nickerson (@nickerson_luke) August 13, 2020
As a result, Rangers SLO Marshall was forced to respond on Friday night, admitting that not everyone who had paid for a spot had yet been included.
“We apologise to the small number of fans whose picture has not been updated to our fan mosaic at Ibrox stadium,” he wrote on Twitter.
“This is still a work in progress and will be completed by our next home fixture.”
The apology was accepted by some but plenty were left incensed by what they view as an unacceptably slow turnaround from the club.
Many of the images on the mosaics are significantly distorted and some fans will not have their photos in place at all until the visit of Kilmarnock next Saturday, despite paying a fee in advance of the season.
Here’s a selection of reactions from Twitter:
Not good enough really,everybody doing their best to try and put a few quid into the club when we can’t attend games. And the club can’t keep their part of the deal
— Ian More (@IanMore6) August 14, 2020
Will we get confirmation that our pictures have been used? It’s poor there are duplicates and yet both my grandparents pictures have been included. What was the point in paying for it if they aren’t used?
— Subway Loyal (@SubwayLoyal) August 14, 2020
Can’t understand why we had to upload a picture in ‘portrait’ style,,, only for it to be stretched into a ‘landscape’ layout…….. hence, a lot of chubby wide faces. Really poor from the Club…….indeed, amateurish.
— ian bellshaw (@ianb1547) August 14, 2020
Quite glad I didn’t purchase one,a club like ours could have made the fans pictures look much better. Should be sending fans that have the pics an email with a screenshot too!
— Jason Tomlinson (@jsntomlinson) August 14, 2020
Small number? It looked a large quantity of people saying they were not on the mosaic including my own picture.
— Ian Molloy (@IanMolloy82) August 14, 2020
This is incredibly poor. Fans have paid good money to support this initiative and received a sub-standard service. Becoming a worrying trend @RangersFC.
— Gary Kernahan (@garyker) August 14, 2020
In no way is it a small amount. There’s 1200 pictures there. Loads missing.
— Andrew Weir (@a_weir) August 14, 2020
Nonsense. Lyles was submitted at the same time as mine. Why not admit it’s an error and some have been missed rather than making it up as they go along. Why are we so amateur at the basic of things for a club and fanbase our size?
— Craigie (@TheElCraigo) August 14, 2020
Not so sure its a small number….
— Del (@dcuthbertson14) August 14, 2020
Better communication needed Greg.
— Blue Billy (@walterwalk) August 14, 2020