Rangers fans have been left frustrated as the new MyGers system for ordering away day tickets failed to deliver for expectant supporters.
MyGers members were invited to join the purchase of matchday tickets for the weekend’s trip to Ross County at staggered times dependent on their bronze, silver or gold status.
However, the fastest finger first model adopted by the club reportedly caused numerous issues for fans who lost out on tickets to different tiers despite their best attempts online.
As the Rangers SLO reiterates:
“Only MyGers Members who are also season ticket holders can purchase domestic away tickets and these will be made available in priority online sales windows on a first-come, first-served basis with each tier receiving their own sales window.”
From the FAQ:
Only MyGers Members who are also season ticket holders can purchase domestic away tickets and these will be made available in priority online sales windows on a first-come, first served basis with each tier receiving their own sales window.
— RangersFC SLO (@RangersFCSLO) August 16, 2021
This has drawn the criticism of plenty of fans who’ve been left decidedly frustrated after appearing to miss out on the trip to Dingwall.
Rangers are in a transitional phase with their ticketing systems and this is the second time in a week issues have come to the fore for supporters.
Rangers apologised to supporters after a transition from paper tickets to QR codes and the reactivating of old smartcards left hundreds of fans locked out of the Champions League qualifying clash with Malmo.
Being fair to the club, the former away CCCS scheme was heavily criticised by supporters and via MyGers, Rangers are clearly going in a different direction.
But this new scheme has come in for criticism due to a lack of functionality whilst for others, the individual nature of ticket purchases could have a longer-term impact on Rangers Supporters Clubs, who would’ve previously received an allocation based on loyalty.
There’s still plenty of time to iron out the deficiencies but it’s clear the current system has plenty of fans frustrated as MyGers comes in for criticism:
A club with a huge and loyal support should have a membership scheme. MyGers works on that basis.
Making a hybrid of MyGers/CCCS appears to be a disaster (based on supporter/customer/end user reactions).
Key observation: the "focus" groups that led to this had awful eyesight.
— The Railway Bears 🚂🐻💙 (@TheRailwayBears) August 17, 2021
Can’t wait to see this screen a lot tonight. Also it’s a disgrace that RSCs still don’t know what the script is with tickets. The club have had a full year to sort this. We are 6 days away from this game and nothing has been sorted on how, or even if, RSCs will get an allocation. https://t.co/Jhi4FPCIzr
— LaudrupsHair (@LaudrupsHair) August 16, 2021
MyGers was a load of nonsense from the start. Paying extra to go to a focus group on pies or into the megastore on reopening day isn't rewarding loyalty.
Now you have to do the job of the ticket office and pay for the pleasure.
Ignoring the fans doesn't work…
— Mhairi (@mhairim90) August 16, 2021
The concerns about MyGers were raised from day 1, and the SLO couldn't have been less interested, a loyalty scheme where someone in bronze can get a ticket ahead of someone in gold?
RSCs and regulars in general have been absolutely shafted and this is just the beginning, joke!
— Dez (@dezzz91_) August 16, 2021
I’m not one to criticise Rangers but the first away game tickets are available for via the new MyGers system and they appear to have all gone despite logging in at the states time.
Can someone please tell me the point of Loyalty 😡😡😡
— Wilf Marshall (@Wilf1872) August 16, 2021
Officially given up… 🙃 pic.twitter.com/qrrHL0pLZN
— 𝗠𝗶𝗰𝗵𝗮𝗲𝗹 (@SeafarerMichael) August 16, 2021
Should scrap Mygers. Put up season tickets by £40 and let everyone have an equal chance of a ticket like the old days.
Absolute disgrace of a system.
— Derrick (@dmcm24286) August 17, 2021
I'm interested in speaking to other supporters clubs regarding widespread concerns that RSC's are being sidelined in favour of MyGers.
— R.C. Hamilton GURSC (@GURSC) August 16, 2021
MyGers could’ve been outstanding for making sure the tickets get in the right hands but a loyalty system where somebody less loyal gets a ticket before you doesn’t seem the brightest idea.
— CL (@Craig10M) August 17, 2021
To be fair to the club, a lot of the fans who thought they deserved tickets for every game have been shouting for a loyalty scheme for years. It gave the club the perfect opportunity to do something like MYGERS. But your tweet is 100% spot on m8, n it will have those consequences https://t.co/LtzTLyHo80
— Davie Kerr (@weluvyourangers) August 16, 2021
The biggest takeaway is that Rangers fans want a greater sense of leadership and accountability when it comes to this process, which it’s widely acknowledged is in its infancy.
For more information on domestic away matches and the MyGers loyalty scheme please read the Rangers FAQs HERE.
Read more about Rangers fans’ complaints regarding the Malmo ticketing fiasco and the response of the Ibrox club, which left some fans unhappy.