Rangers are “conducting a full review” of the club’s partnership with Official Travel Partner Corporate Travel Management (CTM) after yet more travel chaos heading into the club’s Champions League clash with Ajax.
Members of the Ibrox side’s Travel Club were left reeling last month when the provider cancelled their trip to PSV Eindhoven ahead of the Playoff clash leaving fans scrambling for alternatives.
Now, the provider has changed flight details at extremely short notice leaving fans confused, beleaguered and disillusioned as they prepare to leave the country.
Rangers travel provider CTM changes plans at short notice
As first reported by fans on the scheme on Twitter, CTM Sport announced to Travel Club members of major flight changes only 24 hours before fans were set to travel for the match in Amsterdam.
Specifically, the provider informed members that they would be flying to and from Brussels in Belgium instead of Amsterdam in the Netherlands.
On top of this, the return flight would come back to Ayrshire-based airport Prestwick instead of Glasgow amid claims the club have insisted on no refunds being awarded.
But now Rangers have bit back to other members on the club and are claiming they are set to review the situation with CTM Sport whilst those affected can apply for full refunds.
As an act of goodwill, Rangers are also offering to pay £300 to all those affected.
This from the official Follow, Follow Twitter page:
“We are aware of ongoing alterations to your travel plans ahead of the UEFA Champions League Matchday 1 fixture against AFC Ajax in Amsterdam.
“This is beyond the control of our club as we are relying on our travel supplier to facilitate these arrangements and are bitterly disappointed at the ongoing issues.
“Rangers Football Club would like to thank you for your loyal backing and support for this fixture as well as your patience during this frustrating time.
“We share your frustration at the alterations to travel itineraries, especially at such late notice. We deem this unacceptable and are conducting a full review of the supplier arrangement with CTM.
“We apologise for this situation and will offer a full refund to supporters who choose not to travel tomorrow. As a goodwill gesture, we will return £300 to those who proceed to travel to Amsterdam.
“We wish all Rangers fans travelling to The Netherlands a safe journey – and be assured that the Club shares your concerns.”
Rangers announced CTM Sports as the club’s new Official Travel Partner in February 2020 with the company tasked with providing “official travel packages, including flights, accommodation, and match tickets, for European Away trips” [CTM].